| CFIC-Care Support Management Highlights |
| CFIC-Care Support Online|
| Guaranteed Service Level Agreements (SLA)|
| Onshore Helpdesk Facilities to ensure high level of customer service and customer contact|
| Onshore team of consultants for quick response and onsite work|
| Offshore Support centre for cost effectiveness|
| Stringent Testing & Quality Assurance processes |
| Complete Flexibility in support/pricing models to suit customer budgets |
| Additional services to provide “Value for money” |
| Periodical reviews of support services|
|How CFIC-Care Support Service would benefit you |
| Feature ||Benefit|
AnyShore Service model
- Offsite (Pune)
- Offshore (Nagar)
|Guaranteed reduction of costs
|Robust Support Mechanism through experienced and skilled SAP Consulting Team
|| Guaranteed Service Level Agreement
|Onshore helpdesk facilities in Pune
||Customers get complete peace of mind.
|Multiple Pricing models.
||Within Customer’s budgets
| Full information/documentation on all calls logged to ensure users understand the nature of problem and guidance on how to prevent the problems in future
|| Reduction in number of calls over a period of time.
| Regular reviews of the services with our customers.
|| Continuous improvement of support services and relationship.