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CFIC-CARE SAP Support
CFIC-Care SAP Support is a flag-ship service offering of CFIC. Call it “Application Maintenance and Support” or call it “Annual Support Contract”; we feel the word “Support” does not reflect the true meaning for our services. We have set new standards in this area. We prefer to call it “Care”. We are in the business of Care for SAP systems. Hence, we branded our services as CFIC-Care. Be it SAP System Care or Customer Care – We provide Maximum Care.

CFIC-Care Support scope covers:
SAP Application Support for all modules and mySAP solutions
SAP BASIS Administration
Database Administration
ABAP Development/ Customisation/ Maintenance
Archiving
User Training
Upgrade Services

CFIC-Care Support Management Highlights
CFIC-Care Support Online
Guaranteed Service Level Agreements (SLA)
Onshore Helpdesk Facilities to ensure high level of customer service and customer contact
Onshore team of consultants for quick response and onsite work
Offshore Support centre for cost effectiveness
Stringent Testing & Quality Assurance processes
Complete Flexibility in support/pricing models to suit customer budgets
Additional services to provide “Value for money”
Periodical reviews of support services

How CFIC-Care Support Service would benefit you
Feature Benefit
AnyShore Service model
  • Onsite
  • Offsite (Pune)
  • Offshore (Nagar)
Guaranteed reduction of costs
Robust Support Mechanism through experienced and skilled SAP Consulting Team Guaranteed Service Level Agreement
Onshore helpdesk facilities in Pune Customers get complete peace of mind.
Multiple Pricing models. Within Customer’s budgets
Full information/documentation on all calls logged to ensure users understand the nature of problem and guidance on how to prevent the problems in future Reduction in number of calls over a period of time.
Regular reviews of the services with our customers. Continuous improvement of support services and relationship.
Defining and planning customer relationship management (CRM) has proven challenging for many companies
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