CFIC-Care Support Management Highlights |
CFIC-Care Support Online |
Guaranteed Service Level Agreements (SLA) |
Onshore Helpdesk Facilities to ensure high level of customer service and customer contact |
Onshore team of consultants for quick response and onsite work |
Offshore Support centre for cost effectiveness |
Stringent Testing & Quality Assurance processes |
Complete Flexibility in support/pricing models to suit customer budgets |
Additional services to provide “Value for money” |
Periodical reviews of support services |
How CFIC-Care Support Service would benefit you |
Feature | Benefit |
AnyShore Service model
- Onsite
- Offsite (Pune)
- Offshore (Nagar)
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Guaranteed reduction of costs |
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Robust Support Mechanism through experienced and skilled SAP Consulting Team |
Guaranteed Service Level Agreement |
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Onshore helpdesk facilities in Pune |
Customers get complete peace of mind. |
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Multiple Pricing models. |
Within Customer’s budgets |
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Full information/documentation on all calls logged to ensure users understand the nature of problem and guidance on how to prevent the problems in future |
Reduction in number of calls over a period of time. |
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Regular reviews of the services with our customers. |
Continuous improvement of support services and relationship. |