 CFIC-Care Support Management Highlights |
 CFIC-Care Support Online |
| Guaranteed Service Level Agreements (SLA) |
| Onshore Helpdesk Facilities to ensure high level of customer service and customer contact |
| Onshore team of consultants for quick response and onsite work |
| Offshore Support centre for cost effectiveness |
| Stringent Testing & Quality Assurance processes |
| Complete Flexibility in support/pricing models to suit customer budgets |
| Additional services to provide “Value for money” |
| Periodical reviews of support services |
| How CFIC-Care Support Service would benefit you |
| Feature | Benefit |
AnyShore Service model
- Onsite
- Offsite (Pune)
- Offshore (Nagar)
|
Guaranteed reduction of costs |
|
| Robust Support Mechanism through experienced and skilled SAP Consulting Team |
Guaranteed Service Level Agreement |
|
| Onshore helpdesk facilities in Pune |
Customers get complete peace of mind. |
|
| Multiple Pricing models. |
Within Customer’s budgets |
|
| Full information/documentation on all calls logged to ensure users understand the nature of problem and guidance on how to prevent the problems in future |
Reduction in number of calls over a period of time. |
|
| Regular reviews of the services with our customers. |
Continuous improvement of support services and relationship. |
